Terms of Service

Welcome to MyLuckyQr (hereinafter referred to as the "Platform", "we", "us", or "our"). These Terms of Service ("Terms") constitute a legally binding agreement between MyLuckyQr and any individual or entity accessing or using our services—whether as a participating customer (Customer), an enrolled shop or enterprise (Business / Merchant), staff member, or casual visitor.

By accessing our web application, scanning any MyLuckyQr QR code, claiming or redeeming rewards, registering a business profile, or utilizing our marketing tools, you confirm that:

• You are at least 18 years old or possess legal parental/guardian authorization.
• You have the legal authority to bind yourself or the registered business entity.
• You agree to comply with Indian Information Technology & Consumer Protection laws.
• You agree to provide accurate, verified phone and identity credentials during verification.

MyLuckyQr establishes three distinct user tiers with dedicated permissions and responsibilities:

MyLuckyQr utilizes cryptographically secure, tokenized QR codes (QRCode tokens) generated directly through the platform.

• Physical In-Store Presence: QR codes displayed at merchant counters are intended solely for customers physically visiting the establishment. Scanning screenshots, sharing QR tokens remotely via social media, or simulating visits is considered platform abuse.
• Visit Cooldown & Rate Limits: To ensure genuine merchant footfall, scans are subject to visit velocity throttling (e.g., maximum one qualified reward scan per customer per business within the configured cooldown timeframe).
• Dynamic Token Expiration: QR codes may be renewed or rotated by merchants or system administrators at any time. Revoked or stale tokens immediately become invalid.

Upon logging a valid visit, customers may unlock rewards or participate in the interactive spin wheel. The platform supports multiple reward classifications:

Merchants configure custom Loyalty Rules on MyLuckyQr that automatically reward frequent patrons upon reaching specific visit thresholds (e.g., 5th visit reward, 10th visit VIP perk).

• Accrual Authenticity: Visits accrue strictly upon verified merchant checkout or authenticated QR scan logging. Retroactive manual additions require store owner verification.
• Timeframe Conditions: Loyalty rules may be configured with timeframe criteria (LIFETIME, MONTHLY, or CUSTOM_DATES). Unredeemed milestone rewards subject to campaign expiry will lapse naturally.
• Store-Specific Isolation: Loyalty points and visit counters earned at Business A are non-transferable and cannot be redeemed at Business B, unless part of an authorized multi-branch franchise network.

Merchants can conduct periodical Lucky Draws (e.g., Monthly Mega Bumper Draw) through MyLuckyQr to reward patron loyalty:

* Disclaimer: MyLuckyQr provides the software infrastructure for running lucky draws. The physical or monetary prize promised in any draw is entirely sponsored and fulfilled by the respective merchant.

All financial transactions on MyLuckyQr are denominated in Indian National Rupees (INR / ₹):

Businesses utilize our marketing suite to broadcast reward updates, birthday greetings, and seasonal promotions via WhatsApp, SMS, and Email.

• Explicit Customer Consent: When customers verify their phone number or opt in during scan registration, they grant permission to receive transactional receipts and promotional communications from that visited merchant.
• Anti-Spam & Fair Use: Merchants must not dispatch deceptive, predatory, adult, or unsolicited mass communications. Sending abusive content violates our acceptable use policy and results in immediate campaign revocation without credit refund.
• Opt-Out & Unsubscribe: Customers retain the absolute right to opt out of promotional communications at any time through our preference management settings or by replying STOP to SMS dispatches.

Authentic customer feedback powers the MyLuckyQr local merchant ecosystem. Our review policy mandates:

To protect genuine store owners and honest patrons, MyLuckyQr deploys an automated real-time fraud detection engine (FraudFlag):

Upon confirmation of fraud, all accumulated claim codes, wallet credits, and active sessions will be terminated immediately without liability.

Merchants utilizing MyLuckyQr represent and warrant that:

• Genuine DiscountsThey will not artificially inflate item prices prior to applying MyLuckyQr discounts.
• Statutory LicensesThey possess all requisite municipal trade licenses, FSSAI certifications, and GST registrations.
• Quality AssuranceGoods and culinary items provided are safe, unadulterated, and compliant with consumer laws.
• Accurate ListingsStore timings, phone numbers, and service descriptions are maintained accurately in real time.

Platform as an Intermediary: MyLuckyQr acts strictly as a SaaS technology facilitator connecting local businesses with patrons. We are not a party to the underlying commercial transactions for goods or food items purchased at merchant locations.